Consumer Resources

Your general questions answered.

Snow & Sauerteig LLP represents businesses, healthcare providers, municipalities, nonprofit organizations, and individuals in a variety of legal matters, including creditors’ rights and collections. If you’ve received a letter, phone call, or other communication from our office regarding an account, this page is intended to answer some of the questions we hear most often and explain what you can expect during the process.

Please remember that every matter is unique. The information provided here is general in nature and is not intended as legal advice. Although we are a law firm, we do not represent you and cannot provide legal advice regarding your individual circumstances.

The following information is intended to answer general questions we frequently receive. Because every account is different, the information below may not apply to every situation. If you have questions about your specific account, please contact our office.

This communication is from a debt collector. Any information obtained will be used for that purpose.

Frequently Asked Questions

  • Snow & Sauerteig LLP is a law firm that represents creditors in the collection of past-due accounts. When one of our clients places an account with our office, we will generally send a Debt Validation Notice. Among other important disclosures, this notice advises you that the names creditor has placed an account with our office for collection and identifies the balance the creditor claims is due.

  • Snow & Sauerteig LLP is a law firm, but we do not represent you and cannot provide legal advice regarding your individual circumstances. If you would like to discuss the letter you received, have questions regarding the account, or would like to explore options that may be available, you may contact our office by phone, email, or by visiting our office during normal business hours.

  • Our office regularly establishes Payment Plan Agreements (“PPAs”) with consumers to resolve outstanding account balances. Please contact our office to discuss Payment Plan Agreement options that may be available based upon your particular circumstances.

  • If you are represented by an attorney regarding your account(s), please provide our office with your attorney’s contact information or have your attorney contact us directly.

    Please be advised that if you are represented by counsel, future communications regarding your account(s) will generally be directed through your attorney unless your attorney authorizes otherwise.

  • Snow & Sauerteig LLP represents a variety of creditors, including healthcare providers. If you believe insurance should have been billed before the account was placed with our office, it is a good idea to review the account carefully and contact your insurance carrier.

    You may also wish to review your Explanation of Benefits (“EOB”) to determine:

    • Whether a claim was submitted; and

    • How your insurance carrier processed the claim and determined your financial responsibility.

    Snow & Sauerteig LLP is a law firm, but we do not represent you and cannot provide legal advice regarding your individual circumstances.

    Our office can review the information available to us, communicate with our client regarding the account, and help explain the balance the creditor claims remains due after insurance processing.

  • You may contact our office by mail, email, telephone, or by visiting our office during normal business hours to update your contact information.

    Maintaining accurate contact information helps ensure we can communicate with you regarding your account and provide notices when required.

  • Our office is located on the 11th Floor of the Anthony Wayne Building in downtown Fort Wayne, Indiana.

    For our address, phone numbers, office hours, directions, and additional contact information, please visit our Contact Us page.

  • A creditor has placed an account with our office because a balance remains unpaid, and we are attempting to resolve the outstanding balance. Please be advised that a creditor may place multiple past-due accounts with our office, which may or may not include judgments previously entered against you.

  • Snow & Sauerteig LLP offers several convenient payment options. Please reference your account number when making a payment so we may properly apply your payment.

    In Person

    • Cash

    • Check

    • Money Order

    • Debit Card

    • Credit Card

    By Telephone

    • ACH

    • Debit Card

    • Credit Card

    Online

    • ACH

    • Debit Card

    • Credit Card

    Payment Plan Agreements (“PPAs”)

    • ACH

    • Debit Card

    • Credit Card

    There are no additional fees associated with using any of these payment options.

    If a lawsuit has been filed against you or a judgment has been entered, you may also make payments through the Clerk’s Office where your case is pending using any payment methods accepted by that Clerk. If you choose to make payments through the Clerk’s Office, we ask that you please notify our office so we may properly monitor your account.

  • If we contacted you concerning an account, it is because one of our clients has placed the account with our office for collection.

    If you believe the account does not belong to you, believe the balance is incorrect, dispute that you owe the account, or otherwise disagree with the information provided, please contact our office. We will review the account with you, note your dispute, and communicate with our client as appropriate regarding your concerns.

  • Snow & Sauerteig LLP is a law firm, but we do not represent you and cannot provide legal advice regarding your individual circumstances.

    Court papers often contain important dates and deadlines, and it is important that you review those carefully.

    If you have received court papers from our office, we are happy to discuss the documents you received, answer questions regarding our communications, discuss an upcoming court date, or explore whether the matter may be resolved before a scheduled hearing.

  • Snow & Sauerteig LLP is a law firm, but we do not represent you and cannot provide legal advice regarding your individual circumstances.

    If you have filed bankruptcy, please provide our office with your bankruptcy case number and, if represented, your bankruptcy attorney’s contact information. You may also have your attorney contact our office directly.

    Please be advised that collection efforts may continue until a bankruptcy case has been filed with the appropriate Bankruptcy Court.

  • Our office understands you may have questions concerning your account.

    Snow & Sauerteig LLP is a law firm, but we do not represent you and cannot provide legal advice regarding your individual circumstances.

    We are happy to explain our communications, discuss the balance claimed by the creditor, and review options that may be available. You may contact us by mail, email, telephone, or by visiting our office during normal business hours.

  • Our office is open:

    Monday-Thursday
    8am-5pm ET
    Friday
    8:30am-12pm ET

    Our office hours may occasionally change due to holidays or other office closures. When possible, updates will also be reflected on our Google Business Profile.